Website Terms & Conditions

In these Terms, 'us', 'we', 'our' and ‘Life on the Inside’ means Life on the Inside Pty Ltd (ACN 169 138 854).

Thank you for visiting our website, https://lifeontheinside.com.au/. By accessing and/or using this website and related services, you agree to these Terms and Conditions (Terms).  You must review our Terms carefully and immediately cease using our website if you do not agree to these Terms.     

• Restricted use

By using our website, you represent that you are at least 18 years old and possess the legal right and ability to enter into a legally binding agreement with us and we hereby rely on that representation.  This is an essential pre-condition of your use of our website.  If you are not 18 years old or cannot otherwise enter into a legally binding agreement with us, you must immediately cease using this website.

• Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered.  While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, we make no warranty regarding the information on this website.  You should monitor any changes to the information contained on this website.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, report or services contained in it.  However, we do not undertake to keep the website updated and we are not liable to you or anyone else if errors occur or if the website (including anything contained in the website) is inaccurate, not up-to-date, or incomplete.

• Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply.  If you want to participate in such a campaign, promotion or contest, you will be required to agree to the relevant terms and conditions applicable to that campaign, promotion or contest.  In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

• Linked sites

Our website may contain links to reports, products, services and/or websites operated by third parties.  Those links are provided for convenience and may not remain current or be maintained.  Unless expressly stated otherwise, we do not endorse, approve or warrant and are not responsible for or have any control over or rights in the content on those linked websites and/or website and have no control over or rights in those linked websites.  We hereby disclaim all liability regarding any such reports, products, services or websites.

• Purchases

You may choose to purchase products via our website.  By electing to purchase a product, you agree to pay the advertised price and any additional fees including transaction fees listed when you place your order, using your elected form of payment.  You also warrant that:

• you are authorised to use the credit card, merchant account or other account that you use to make this payment; and
• you will keep all billing information current at all times.

All payments are managed and processed by Square, Stripe and/or Cloud Banking, at your selection, as a third-party merchant.  We receive the net amount of your payment less any merchant fees from the third-party merchant.  We are not otherwise involved in the processing of your purchase, nor do we collect or use any of your credit card or other personal payment information when you make purchases via the website.

If you believe there has been a mistake or unauthorised transaction on your account, we encourage you to notify the relevant third-party merchant.  You may also notify us along with details of the transaction.  You may also have rights to dispute transactions relating to your use of this mobile app with your bank.  Please contact your financial institution for more information.   

• Refunds

Subject to the Competition and Consumer Act 2010 (Cth) and Competition and Consumer Regulation 2010 (Cth) (Australian Consumer Law), the payment of refunds for purchases made via the website is at our sole discretion.  We do not offer refunds due to change of mind, change of personal circumstances or user errors such as accidentally ordering the wrong type of product or entering the wrong delivery address.

To the maximum extent permitted under Australian Consumer Law, if we do elect to offer a refund, our offer is conditional upon you returning the products in an unopened and unused conditions and you are responsible for paying any return postage fees.  We may request evidence from you when deciding whether to provide a refund such as images and further information supporting your request. 

• Intellectual property rights  

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all reports, publications, tools, text, graphics, logos, audio and software) made available on this website (Content). 

Your use of this website does not grant or transfer any rights, title or interest to you in relation to this website or the Content.  We only grant you permission to access the website and view the Content on these Terms.   We also grant you permission to share links to our website and Content for non-commercial purposes – for example, if you anticipate that a friend or family member may be interested in reading the Content.  All other use, reproduction or redistribution of the whole or any part of this website and any Content is prohibited to the maximum extent permitted by law and may result in you incurring civil and criminal penalties.  

• No commercial use

This website is for your personal, non-commercial use only.  You must not use this website to further any commercial purpose in any circumstance.

For the avoidance of doubt and without limiting any of the Terms, you must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. 

• Use

By using this website, you warrant and represent that you will not:

• use this website in a way that breaches the Terms or any laws, or infringes any rights of third parties;
• interfere with anyone else’s use of this website, including sending spam; 
• copy, scrape or reproduce content from this website including the Content and information about third parties without consent;
• use any means of automatically searching or mining data from the website or in any way interfere or attempt to interfere with the proper operation of the website; and
• take any action that imposes an unreasonable burden on our infrastructure or otherwise tampers or interferes with the website, our systems or data or those of any third party via the website.

In consideration of the circumstances, and where we think it is reasonable to do so, we may suspend or terminate your access to this website and reserve the right to take any appropriate steps at law to protect our interests or those of third parties.

• Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

• any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
• using this website to defame or libel us, our employees or other individuals;
• uploading files that contain viruses that may cause damage to our property or the property of other individuals;
• posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security. 

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

• Access 

We reserve the right to restrict, suspend or terminate without notice your access to any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result. 

• Warranties 

To the maximum extent permitted by law, we make no warranties or representations about this website, including but not limited to warranties or representations that: the website or any Content will be complete, accurate or up-to-date; that access to the website or any Content will be uninterrupted or error-free or free from viruses; or that this website or any Content will be secure.  

Nothing in the Terms purports to modify or exclude the conditions, warranties, and other legal rights under the Australian Consumer Law.

• Disclaimer

This website is for your general information only and should be viewed as current only at the time of first publication.  This website does not take into account your particular circumstances and is not intended to be comprehensive.  It is your responsibility to carefully consider the Content to determine whether the content is applicable to and appropriate for your individual circumstances,  in consultation with a Life On The Inside practitioner during a formal appointment and any other healthcare professionals you may wish to consult (eg your general practitioner, midwife and obstetrician).  

Your use or reliance on anything in this website including the Content is at your own risk.  You are responsible for taking all precautions you believe necessary or advisable to protect you against any claim, damage, loss or hazard that may arise by your use of the website including any Content. 

We cannot (and do not) make any warranty or guarantee that: any content will be complete, accurate, up-to-date, or suitable for your purposes; and/or, that the website or any Content will be error-free, virus free or functional at all or any given time.  We expressly exclude any liability for any loss or damage arising from use of this website and any Content, to the fullest extent permitted by law.

• Not Medical Advice

The website, including the Content, is not and must not be used as or as a substitute for professional, medical or health advice or treatment, a medical diagnosis or any form of medical or healthcare service.  You should carry out your own research and consult your healthcare professional(s) before acting on any Content.  

• Relationship

Your use of our website does not create a practitioner-client relationship between you and us, even in circumstances where Content has been authored by a healthcare practitioner.

• Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, cost, damage or liability – irrespective of the manner in which it occurs – which may be suffered due to your use of our website or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it including the Content are incorrect, incomplete or not up-to-date.  By using this website, you agree to irrevocably release us from any such claims.

For the avoidance of doubt and without limiting these Terms, we specifically exclude all liability to you or anyone else for any loss or damage caused by interference with or damage to your computer systems in connection with the use of this website, or a linked website or website.  You must take your own precautions to ensure that your device remains free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your devices.

• Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

• Feedback and Complaints

We welcome any feedback our customers have regarding this website and how we can improve your user experience.  In the event of any bugs, general feedback and/or complaints, please contact reception@lifeontheinside.com.au. 

Effective date: 6th of August, 2019