Returns, Refunds & Exchanges Policy
If product(s) are defective, incorrectly sent and remain sealed, unused and undamaged, Life on the Inside will offer a refund or exchange the product and cover any additional delivery costs incurred provided they are returned within a 30 day period. Please email us as soon as possible if you experience any problems firstname.lastname@example.org.
If you receive a defective or damaged product, you must lodge a complaint with a photo and description via email to email@example.com within 5 days of receiving the product for a free replacement to be provided. Life on the Inside will cover any additional postage costs.
Delivery & Lost Goods
If no-one is home upon delivery, the Australia Post will take your delivery to your local post office, usually leaving a card in your mailbox to advise you.
In the rare case that an order is ‘lost in transit’ your package will be sent back to our clinic, and we will resend the product and incur the additional postage fee if there is one.
Questions, Concerns & Disputes
If you have any questions or concerns regarding this policy, please don’t hesitate to contact us: firstname.lastname@example.org
Refunds / exchanges are not provided if:
The product is a herbal formula tailored to you as an individual patient
There has been a delay in delivery – please note this includes temperature sensitive products
There has been a change of mind or the products are not working as intended
You have made an error in the delivery information provided
Terms and Conditions
1. Acceptance of Terms
By using the information, tools, features and functionality located on Life on the Inside (together the “Service”), you agree to be bound by this Agreement, whether you are a “Guest” (which means that you simply browse the Life on the Inside website) or you are a “Member” (which means that you have registered with Life on the Inside). The term “you” or “User” refers to a Guest or a Member. The term “we” refers to Life on the Inside. If you wish to place an order as a Guest or become a Member, you must read this Agreement and indicate your acceptance of these Terms and Conditions.
You may not use the Service and you may not accept this Agreement if you are not of a legal age to form a binding contract with Life on the Inside.
If you accept this Agreement, you represent that you have the capacity to be bound by it.
The Service is in part a practitioner-only online dispensary service that allows our practitioner/s to provide access to their patients via Membership Registration to practitioner-only products that require their practitioner’s approval before we can dispatch an order.
Retail products do not require approval and can be purchased as a Guest or a Member.
Life on the Inside is not liable for any recommendations made by practitioners to their clients or for any claims arising out of adverse reactions.
Life on the Inside makes no guarantees with regards to the effectiveness or otherwise of any health products purchased.
3. Your Account Information
We cannot always foresee or anticipate difficulties which may result in failure to obtain data or loss of data, User settings or other interruptions. We cannot assume responsibility for the deletion, accuracy, non-delivery or failure to store any user data, communications or settings.
5. Your Registration Information
You agree and understand that you are responsible for maintaining the confidentiality of your password which, together with your email address, allows you to access the Service. That email address and password, together with any mobile number or other contact information you provide to us as a User.
By providing us with your email address, you agree to receive all required notices electronically, to that email address. It is your responsibility to update or change that address, as appropriate. Notices will be provided in HTML or plain-text in the text of the email or through a link to the appropriate page on our website.
If you become aware of any unauthorised use of your information, you agree to notify Life on the Inside as soon as possible via the “contact us” form on the website.
In relation to the Site you must:
a) Keep Your username, password or any other account names, tokens or login identifications required to access the Site secure and confidential. You must notify Us immediately of any unauthorised use of Your username or password or any other breach of security.
You must not:
a) Download and store electronically, reproduce, transmit, display, copy, distribute or use any materials contained in the Site except for research or personal use or as otherwise authorised by Life on the Inside;
b) use the Site except as permitted by these Terms and Conditions;
c) allow any other person to use the Site other than in accordance with these Terms and Conditions;
d) upload any files that contain viruses, Trojan horses, worms, time bombs, corrupted files or any other similar software or programs that may damage the operation of the Site or another’s computer or property of another
6. Your Use of the Service
Your right to access and use Life on the Inside and the Service is personal to you and is not transferable by you to any other person or entity. You are only entitled to access and use Life on the Inside for lawful purposes. You may not misrepresent your information in the provision of the service.
Your access and use of Life on the Inside may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of the website, periodic updating, maintenance or repair of Life on the Inside or other actions that Life on the Inside, in its sole discretion, may elect to take.
7. Email Notifications & Alerts
Life on the Inside may from time to time provide automatic email notifications and voluntary account-related alerts.
Automatic email notifications may be sent to you following certain changes made online to your Life on the Inside account, such as a change in your email address or password.
Electronic alerts will be sent to the email address you have provided as your primary email address for Life on the Inside. If your email address changes, you are responsible for informing us of that change.
Alerts may include your Life on the Inside Login details and some information about your accounts. Anyone with access to your email will be able to view the content of these alerts.
8. Rights You Grant to Us
By submitting information, data, passwords, usernames, other login information, materials and other content to Life on the Inside through the Service, you are licensing that content to Life on the Inside solely for the purpose of providing the Service. Life on the Inside may use and store the content, but only to provide the Service to you. By submitting this content to Life on the Inside, you represent that you are entitled to submit it to Life on the Inside for use for this purpose, without any obligation by Life on the Inside to pay any fees or other limitations.
We reserve the right to refuse service to anyone, notwithstanding all applicable state and federal laws.
9. Life on the Inside Intellectual Property Rights
The contents of Life on the Inside, and it’s design including graphics, images, logos and icons, photographs, editorial content, notices and other material are protected under both Australian and other applicable copyright, trademark and other laws. The contents of Life on the Inside belong or are licensed to Life on the Inside or third party content suppliers. Life on the Inside grants you the right to view and use Life on the Inside subject to these terms. You may download or print a copy of information provided on Life on the Inside for your personal, internal and non-commercial use only. Any distribution, reprint or electronic reproduction of any content from Life on the Inside in whole or in part for any other purpose is expressly prohibited without our prior written consent.
10. Access and Interference
You agree that you will not:
Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor Life on the Inside or any portion of Life on the Inside, without our express written consent, which may be withheld in Life on the Inside’s sole discretion;
Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search Life on the Inside, other than the search engines and search agents available through the Service and other than generally available third-party web browsers (such as Microsoft Explorer);
Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of Life on the Inside or the Service; or
Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of Life on the Inside or the Service
11. Disclaimer of Representations and Warranties
The content and all services and products associated with Life on the Inside or provided through the service (whether or not sponsored) are provided to you on an “as available” basis. Life on the Inside makes no representations or warranties of any kind, express or implied, as to the content or operation of Life on the Inside or of the service. You expressly agree that your use of the service is at your sole risk.
Life on the Inside makes no representations, warranties or guarantees, express or implied, regarding the accuracy, reliability or completeness of the content on Life on the Inside or of the service, and expressly disclaims any warranties of non-infringement or fitness for a particular purpose. Life on the Inside makes no representation, warranty or guarantee that the content that may be available through the service is free of infection from any viruses or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitiously intercept or expropriate any system, data or personal information.
12. Not a Healthcare Professional
Neither Life on the Inside nor the service is intended to replace the advice of a Healthcare Professional. The Service is intended only as a platform for our practitioners and their clients to distribute products. Your personal health situation is unique, and any information and advice obtained through the Service may not be appropriate for your situation.
13. Limitations on Life on the Inside’s Liability
Life on the Inside shall in no event be responsible or liable to you or to any third party, whether in contract, warranty, tort (including negligence) or otherwise, for any indirect, special, incidental, consequential, exemplary, liquidated or punitive damages, including but not limited to loss of profit, revenue or business, arising in whole or in part from your access to Life on the Inside, your use of the service or this agreement, even if Life on the Inside has been advised of the possibility of such damages.
14. Your Indemnification of Life on the Inside
You shall defend, indemnify and hold harmless Life on the Inside and its directors and employees, from and against all claims and expenses, including but not limited to legal fees, in whole or in part arising out of or attributable to any breach of this Agreement by you.
15. Ending your relationship with Life on the Inside
This Agreement will continue to apply until terminated by either you or Life on the Inside as set out below. If you want to terminate your legal agreement with Life on the Inside, you may do so by closing your account for the Service by contacting us.
On receipt of your message during business hours, within 24 business hours your account will be closed and your ability to log in deactivated.
Life on the Inside may at any time, terminate its legal agreement with you:
if you have breached any provision of this Agreement (or have acted in a manner which clearly shows that you do not intend to, or are unable to comply with the provisions of this Agreement);
if Life on the Inside in its sole discretion believes it is required to do so by law (for example, where the provision of the Service to you is, or becomes, unlawful); or immediately upon notice, to the email address provided by you as a User.
16. Governing Law
This Agreement, and your relationship with Life on the Inside under this Agreement, shall be governed by the laws of the State of New South Wales without regard to its conflict or choice of laws provisions. Any dispute with Life on the Inside, or its directors, employees, agents or affiliates, arising under or in relation to this Agreement shall be resolved exclusively through the NSW Civil and Administrative Tribunal (NCAT) of Sydney, New South Wales, Austraila, except with respect to imminent harm requiring temporary or preliminary injunctive relief in which case Life on the Inside may seek such relief in any court with jurisdiction over the parties. You understand that, in return for agreement to this provision, Life on the Inside is able to offer the Service at the terms designated, and that your assent to this provision is an indispensable consideration to this Agreement.
You also acknowledge and understand that, with respect to any dispute with Life on the Inside, its directors, employees, agents or affiliates, arising out of or relating to your use of the Service or this Agreement:
You are giving up your right to have a trial by jury; and
You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute.
17. Practitioner only
Life on the Inside distributes a range of products and resources classified as ‘Practitioner Only’. The Therapeutic Goods Act 1989 and industry regulations determine which persons are eligible to access products and technical resources in this category.
If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.
You agree that if Life on the Inside does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which Life on the Inside has the benefit of under any applicable law), this will not be taken to be a formal waiver of Life on the Inside’s rights and that those rights or remedies will still be available to Life on the Inside. All covenants, agreements, representations and warranties made in this Agreement shall survive your acceptance of this Agreement and the termination of this Agreement.
This Agreement represents the entire understanding and agreement between you and Life on the Inside (Life on the Inside Pty Ltd) regarding the subject matter of the same, and supersedes all other previous agreements.